Me and my wife needed to encounter a servicing issue at the airport, flying from JFK to MIA (AA2299),as a result of which we had to alter the flight .Soon after outlining The difficulty to your crimson jacket AA personnel, the flight was modified, and we had been sure to be seated from the top notch as we have been imagined to on the first flight (my wife is intensely pregnant).
On December twenty five, My three sons and I experienced a flight from Cleveland to Phoenix which was to leave at 7:50 that has a quit in Charlotte NC. At about three or 4 pm to the day of our departure, American Airlines delayed our flight which would make us overlook our connection in Charlotte which experienced no other flights out to Phoenix that working day OR the next! And why the delay? No rationalization. So with none help from an AA consultant..(almost just as if it had been our fault) we identified An additional flight by means of Dallas…which still left in one hour and also a 50 percent. We built it to the airport but with Yet one more impolite AA agent, (I recognized it was chaotic with the holidays and all) I used to be confident which i could get my bag in Dallas considering that we now experienced to spend the evening there. I questioned him about the tag that seemed like it had been checked to Phoenix and he claimed curtly, you’ll just select it up in Dallas and recheck it in the morning. Perfectly the bag didn't help it become about the conveyer in Dallas. Once i questioned An additional representative over it, he said it was in a giant room and it absolutely was going out after we remaining in the morning. I told him I essential it for my lodge remain, and he informed me it could get 4 several hours to get it. All right…nevermind…I’ll be back in this article in four several hours!!! So I left with the Dallas resort without the need of my luggage.. Bought on our flight the next morning and took off promptly.
I traveled incredibly not too long ago on a single of your planes, I have normally been glad on the other hand, this working experience still left me With all the concern, “Why must I take advantage of this airline?â€. I still left L.A. to fly to Phoenix I was returning property soon after caring for my sister and necessary to get residence without delay due to the fact my partner was injured at your house. Prior to the airplane left there were Computer system problems and once we landed the ramp wouldn’t open up we had to be “towed †to a different gate. “We did not disembark from the aircraft right until the last call for my upcoming flight. I understand that you will discover problems that manifest nevertheless the service was Lower than criteria. At no time did anybody say we are sorry, besides the pilot mentioned, “Perfectly I don’t understand what to mention issues transpire, I assume sorry would be excellent.
This can be my 1st working experience with American Airlines and it has been the worst! My best friend and I took a getaway to St. Maarten and There's been very little but trouble For the reason that return flight. Very first, they couldn’t find her reservation and tried to rates her $1,100 for the flight she already compensated for. Then, I had been forced to purchase a 2nd checked bag, Though I have Often been in a position to Full Report examine the bag. Right after, my flight (2119) was delayed for more than an hour. NOW I am on my connecting flight from MIA to ATL which flight is delayed about one hour. Does The united states Airlines recognize We have now lives…friends and family selecting us up in the airport?
I'd some really constructive tips to give them in order to avoid this Down the road, but was unable to ascertain connection with them.
My American Buddy acquired tickets on my behalf but I've been given no information from you. I haven’t gained any “selection†from you — how am I suppose to choose up my ticket at Narita airport?
American Airlines has the worst purchaser service of all Airways I've Employed in my 63 decades. My wife’s anniversary earrings were being stolen from her suitcase on June 20, 2013 and Client service has REFUSED to Get hold of us again soon after reporting the thief the working day it happened.
I subsequent uncovered that there was no Responsibility Absolutely free on board. In spite of currently being informed via the flight attendant that Duty Free had been discontinued 18 months previously, I understand that we bought goods past March.
nevertheless nothing at all on flight 1583. Usually do not fully grasp insufficient interaction. Am now realizing I'm not likely to help make relationship in Miami at 10am
This apply will not be one American Airlines must carry on to practice as is dehumanizing and down proper inconsiderate of having to pay consumers. This practical experience has wholly remaining a nasty style in my mouth and it took clear of the great family vacation I just lately professional .
remember to allow me to know the position of my refund. at first, i booked aa#2602 from san francisco to chicago on friday, april 29th.
I am emailing this remark to you personally in order that AA could better be capable to encourage staff members to get extra courteous when points go Mistaken.Shopper service might make such a variance for anyone utilizing your service.
I've always applied continental airways and had improved to American but after this incident I don’t Imagine sick at any time fly along with you fellas anymore a cockaroach with a airplain im positive All people on facebook would desire to no concerning this even the information quite discustin and unpleasant I assumed airplains had been pest contal totally free.
I booked a trip to Cabo,Mx.with AA holidays.To the returned vacation we have been booked with USAir.the flight was cancelled for the reason that based on the agent there was no plane to fly us back to Monterey.We had to spend